Please note, that usually, order fulfillment time takes 2-5 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfill.

You can make changes to the shipping address or cancel the order within 24 hours of ordering. However, as soon as the order is fulfilled, it is sent to our Fulfillment Team for preparation. It is not possible to edit/cancel the orders at this point. Please Call or Email Support Team to change order information or to cancel order.

At NW3, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return policy below.

How to Initiate a Return

If you wish to return a product, please contact our customer support team within 30 days of receiving your order at support@nw3.us. When contacting us, please provide a detailed description of the reason for the return and include a photo that clearly shows the issue with the product.

Conditions for Returns

We accept returns under the following conditions:

• The product must have a manufacturing defect or damage that occurred during shipping.
• The issue must be clearly documented with a photo showing the defect or damage.
• The return request must be made within 30 days of receiving the product.

Please note that we do not accept returns for issues that are the result of customer misuse or mishandling of the product.

Return Process

If your return request qualifies, we will offer you the option of receiving a replacement product or a refund. You do not need to send the defective product back to us.

Contact Us

For any return inquiries or to initiate a return, please reach out to our customer support team at support@nw3.us. We are here to assist you and ensure a smooth return process.

Thank you for choosing NW3! We appreciate your business and are dedicated to providing you with the highest quality products and service.